Returns

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Something wrong with your order? If it arrived damaged, is faulty, or we sent the wrong thing, please use the Order Issue form instead. That's on us, and we cover the return shipping.

Not working the way you expected? These quick checks sort out most setups:

Cups not filling, low water, or a cup overflowing: step-by-step Lubing Cup Help
Hens not using a new feeder yet: tips to get them started
Mounting and height: installing your feeder
Cleaning cups and parts: cup cleaning and maintenance

Returns Policy Summary

Within 30 days of delivery
Items must be unused and in original packaging
Return shipping: arrange your own (we recommend a tracked service) or request a prepaid label ($15-20 deducted from refund)
Original shipping cost is not refunded
15% restocking fee applies
Refunds only - no exchanges

Your Name *

Email Address *

We'll send our reply here

Phone Number (optional)

Order Number *

Check your order confirmation email

What item(s) do you want to return? *

Reason for return *

How will you return the item(s)? *

Additional Details (optional)

Please Confirm

I understand: 15% restocking fee applies, original shipping is not refunded, and if I request a prepaid label, the cost ($15-20) will be deducted from my refund. *

We'll reply within 1 business day with return instructions
Monday to Thursday, 9am–3pm (QLD)

Questions about returns?

Call us: 1800 103 326
Monday to Thursday, 9am–3pm (QLD)

Returns

Returns Policy Summary

Please Confirm

Return Request Received!