Order Issue

Track Your Order Online

The fastest way to check your order status is through our tracking page:

You can track using your order number + email, or your tracking number from the shipping email we sent.

Can't find your emails? Check your spam folder, or fill in the form below.

Before You Submit

Please double-check:

• All packaging materials (items can be wrapped separately)
• Inside any boxes or tubes
• Inside the feeder or drinker itself - small parts are packed inside them
• Check for a separate shipment notification email

Every order is packed under video surveillance. Our packers sign and write the date and time on every Australia Post label, and we check every missing-item claim against the recording of your order being packed.

Not sure what should be in your box? Your order confirmation email lists every item you ordered. Check it against what arrived.

Our packers write the date and time on every shipping label, which lets us go straight to the footage of your order being packed.

We'll Need Two Photos

Please attach a photo of the item you received and a photo of your Australia Post shipping label. Every order is packed under video surveillance. Our packers sign and write the date and time on every label, and we check every wrong-item claim against the recording of your order being packed.

Not sure what should be in your box? Your order confirmation email lists every item you ordered. Check it against what arrived.

We'll Need Two Photos

Please attach a photo showing the damage and a photo of your Australia Post shipping label. Our packers write the date and time on every label, which lets us review the footage of your order being packed.

We'll Need Two Photos

Please attach a photo of the leaked or spilled product and a photo of your Australia Post shipping label. Our packers write the date and time on every label, which lets us review the footage of your order being packed.

Covered by Our 3-Year Warranty

Faults are handled through our warranty claim form - it collects everything we need to sort it out quickly.

Prefer to just tell us here? Add your order number and details below and we'll take it from there.