Order Issue

Track Your Order Online

The fastest way to check your order status is through our tracking page:

You can track using your order number + email, or your tracking number from the shipping email we sent.

Can't find your emails? Check your spam folder, or fill in the form below.

Before You Submit

Please double-check:

• All packaging materials (items can be wrapped separately)
• Inside any boxes or tubes
• Check for a separate shipment notification email

All orders are packed and recorded under video surveillance, allowing us to investigate any issues.

We'll Need Photos

Please take photos of the item you received. We'll send you a link to upload them after you submit this form.

We'll Need Photos

Please take photos showing the damage. We'll send you a link to upload them after you submit this form.