We want you to be happy with your purchase. If something's not right, we'll sort it out.
Changed Your Mind?
No worries, it happens. You can return items within 30 days of receiving your order, as long as they're unused and in original packaging.
For change of mind returns:
- Items must be in as-new, resalable condition
- Return shipping is at your expense
- A 15% restocking fee applies
- The original delivery fee is not refunded
- You'll need to request a return authorisation before sending anything back
We offer a prepaid return label option ($15-$20 depending on size) if you'd prefer not to organise shipping yourself.
Something Wrong With Your Order?
If your item arrived damaged, faulty, or we sent the wrong thing, that's on us. We'll cover return shipping and make it right.
Let us know what happened and we'll get it sorted quickly.
How Refunds Work
Once we receive your return and confirm everything's in order, we'll process your refund to the original payment method.
For change of mind returns, please note that we often subsidise shipping costs on orders. If the actual freight we paid was higher than what you were charged, the difference may be deducted from your refund.
Uncollected Parcels
When Australia Post cannot deliver, they hold the parcel at a post office for around 10 business days, then return it to us. We email you, and text you if you have asked for texts, when it arrives there and again if it is still waiting.
If a parcel comes back to us uncollected, we can send it again once the delivery fee for your address is paid. If you would rather a refund, it is treated as a change of mind return: the 15% restocking fee applies, the original delivery fee is not refunded, and any charge the carrier bills us for the return is deducted.
Warranty
All Dine-A-Chook products come with a manufacturer's warranty covering defects. Our feeders and drinkers are covered for up to 3 years, and lubing cups and nipples for 12 months.
If something's not holding up the way it should, submit a warranty claim with your proof of purchase and a photo of the issue. If it's covered, we'll replace it and cover shipping.
Need to Return Something?
Start by requesting authorisation so we can help you with the next steps.
Request a ReturnThis policy operates alongside your rights under Australian Consumer Law.