Return & Cancellation Policy

Change of Mind and Returns

If you find that the item(s) you ordered do not meet your expectations, we're here to help. Please follow the steps below to arrange a return:

  1. Contact Us: Visit our contact page to request authorisation for the return of your item(s). This step is crucial to ensure that your return is processed smoothly.
  2. Return Shipping: Please note that for change of mind returns, all costs associated with returning the goods are your responsibility. We do not cover the expenses for returning items due to a change of mind.

Refund Policy

  • Refund Eligibility: A refund for a returned product will be issued for the value of the original item in its "as new" resalable, unused condition.
  • Freight Costs: If the actual freight costs incurred by us were higher than what you were charged at the time of your order placement, the refund amount may be reduced by these costs.

Authorisation Requirement

To ensure a smooth return process, we kindly ask that you obtain prior approval for the return via our contact page. Returns made without authorisation may not be accepted.

Need Further Assistance?

If you encounter any issues with your order or require assistance, please don't hesitate to reach out to us. You can also fill out our Typeform to provide us with details regarding your order query or concern. We're committed to ensuring your satisfaction with your Dine A Chook purchase.