Warranty Claim

Please note: Rodent damage is not covered under warranty.

If you're dealing with rodents in your coop, these resources might help:

• How to get rid of rats in the chicken coop
• Ratshot Bait Station
• Ratshot Block 800g (Poultry Safe)

If you believe your feeder has a manufacturing defect, please continue below.

Important: Our heat plates are approved to Australian electrical safety standards and include a built-in safety fuse for your protection. However, they must be used with a surge protector to guard against power spikes.

Note: A power board is not a surge protector. Surge protectors are specifically designed to absorb voltage spikes and are usually labelled as such.

Good news: Most lubing cup issues are solved with a simple clean or adjustment.

Before submitting a warranty claim, we recommend trying our troubleshooting steps. Our team can guide you through the most common fixes.

If you've already tried troubleshooting and believe the cup is defective, please continue below.

We'll Need Photos

Please have photos ready of the defect and your proof of purchase. We'll send you a link to upload them after you submit this form.

We cover shipping for claims within 3 months of purchase. After that, shipping costs apply.