Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights. We've kept it as clear and straightforward as possible.

Who We Are

Dine-A-Chook is a trading name of Four Chickens Pty Ltd (ABN 28 633 454 743), a family-owned Australian business based in Townsville, Queensland. When we say "we", "us" or "our" in this policy, we mean Four Chickens Pty Ltd.

What Information We Collect

When you shop with us or get in touch, we may collect:

• Your name and contact details (email, phone, address)
• Payment and billing information
• Order history and product preferences
• Messages you send us via email, phone, social media, or our contact form
• Business details (for wholesale customers)

When you visit our website, we automatically collect:

• Device and browser information
• IP address and general location
• Pages you visit and how you found us
• Cookies and similar tracking data (see Cookies section below)

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Respond to your questions and provide customer support
• Send order confirmations, shipping updates, and receipts
• Send marketing emails (only if you've opted in)
• Improve our website, products, and services
• Prevent fraud and keep our website secure
• Meet our legal and tax obligations

Marketing & Emails

We only send marketing emails if you've given us permission — either by subscribing to our mailing list or ticking the box at checkout. Our emails include chicken-keeping tips, product news, and occasional special offers.

You can unsubscribe anytime by clicking the link at the bottom of any email, or by contacting us. We'll remove you from our marketing list within 5 business days.

Even if you unsubscribe from marketing, we'll still send you important emails about your orders (confirmations, shipping updates, etc.).

Who We Share Your Information With

We don't sell your personal information. We only share it with trusted partners who help us run our business:

• Shipping carriers (Australia Post, Startrack, etc.) to deliver your orders
• Payment processors (PayPal, Afterpay, credit card providers) to process payments securely
• Email marketing platform (Klaviyo) to send newsletters
• Website platform (BigCommerce) to run our online store
• Analytics tools (Google Analytics) to understand how people use our website

We may also share information if required by law (for example, with the ATO for tax purposes, or with law enforcement if legally required).

Cookies & Tracking

Our website uses cookies — small files stored on your device that help us remember your preferences, keep items in your cart, and understand how you use our site.

We use cookies for:

• Essential functions — keeping you logged in, remembering your cart
• Analytics — understanding which pages are popular and how people navigate our site
• Advertising — showing you relevant ads on other platforms (like Facebook or Google)

You can control cookies through your browser settings. Blocking all cookies may affect some website features (like your shopping cart).

How We Protect Your Information

We take data security seriously. Our website uses SSL encryption to protect information transmitted between your browser and our servers. Payment information is processed securely by our payment providers — we don't store your full credit card details.

While we use reasonable security measures, no system is 100% secure. If we ever experience a data breach that affects your personal information, we'll notify you and the relevant authorities as required by Australian law.

How Long We Keep Your Information

We keep your information for as long as needed to provide our services and meet our legal obligations. For example, we're required to keep transaction records for 7 years for tax purposes. If you ask us to delete your information, we'll remove what we can while keeping what's legally required.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct any information that's inaccurate or out of date
• Request deletion of your information (where we're not legally required to keep it)
• Unsubscribe from marketing communications
• Make a complaint if you're unhappy with how we've handled your information

To exercise any of these rights, just contact us. We'll respond within 30 days.

Links to Other Websites

Our website may link to other sites (like our social media pages or external resources). We're not responsible for the privacy practices of other websites — we recommend checking their privacy policies.

Children's Privacy

Our website isn't directed at children under 16. We don't knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we'll delete it.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top shows when it was last changed. If we make significant changes, we'll let you know by email or a notice on our website.

Australian Privacy Principles

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For more information about your privacy rights, visit the Office of the Australian Information Commissioner.

Questions or Complaints

If you have questions about this policy or how we handle your information, we're happy to help:

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Got a Question?

We're always happy to explain how we use your information.

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Four Chickens Pty Ltd • ABN 28 633 454 743 • Townsville, Queensland