Need to change, add to or cancel an order? Here's how. The sooner you tell us, the more we can do.
Change, add to or cancel
- Wrong address? Reply to your order confirmation email straight away. Once the label is printed we can't change the parcel.
- Want it left in a safe place? Reply to your order confirmation before it ships. Without that instruction, Australia Post won't leave your parcel unattended.
- Forgot something? Your dispatch email (“Here is your tracking number”) lets you add items before 12.30pm Queensland time that day, and we'll put them in the same parcel. Add-ons of $15 or more get free postage with the code in that email.
- Ordered twice by mistake? Reply to either order confirmation and we'll cancel one. Refunds only ever go back to the original payment method used at checkout. Please allow up to 10 days for it to show.
- Already shipped, or not right for you? See our returns form.
When we pack and ship
- We pack and ship Monday to Thursday. We don't ship on Fridays, or on Queensland or national public holidays.
- Orders in before 12 noon Queensland time usually leave the same day. Later orders leave the next shipping day.
- Express usually arrives about two days sooner than regular post. We're based in Townsville, North Queensland, so Express is not overnight and it is not air freight.