Return & Cancellation Policy

Change of Mind: 

If you decide that the item(s) you have ordered are not everything you thought they would be, follow the following steps to arrange a refund. 

Contact us via the contact us page to obtain authorisation to return your item

For a change of mind, all costs associated with the return of your goods is your responsibility. We do not compensate for the costs of returning a change of mind purchase.


Definition of refund

A refund on a Dine A Chook returned product is for the value of the original item in 'as new' resaleable, unused condition. The refund amount will be less the actual freight costs in the event where the costs of original freight were higher than what you were charged at the time of your order placement. 

We reserve the right to not accept any refund on an item returned to us without prior approval via the contact us page.