We ship Australia-wide and internationally. Most orders are dispatched the next business day from our Townsville warehouse.
Last updated: January 2026
Free Standard Shipping on orders over $299
Automatically applied at checkout for Australian addresses
Australian Shipping Rates
All orders are shipped via Australia Post with tracking included. Rates are calculated at checkout based on weight.
| Shipping Option | Cost | Details |
|---|---|---|
| Regular Post Under 500g |
$9.95 | Cost-effective for small items. Tracked. |
| Express Post Under 500g |
$13.95 | Faster delivery for small parcels. Tracked. |
| Standard Shipping 500g – 20kg |
$15.95 flat | Most popular option. Tracked. |
| Express Post Over 500g |
From $18.95 | Based on weight. 1–2 days faster. |
| Express + Insurance | From $19.95 | Express speed with loss/damage cover. |
| Free Shipping Orders over $299 |
FREE | Standard shipping, automatically applied. |
Delivery Times
We ship from Townsville, QLD. Because we're in a regional area, delivery times may differ slightly from capital city businesses. These are estimates for standard shipping — Express is typically 1–2 days faster.
| Destination | Estimated Delivery |
|---|---|
| Queensland | 2–3 business days |
| New South Wales | 3–5 business days |
| Victoria | 5–7 business days |
| South Australia, Tasmania & ACT | 6–8 business days |
| Western Australia & Northern Territory | 8–12 business days |
| International | 12–20 business days |
Tracking Your Order
Once your order ships, you'll receive an email with your tracking number. You can track your parcel on our order tracking page.
All deliveries require a signature unless you provide authority to leave. We deliver to residential addresses, business addresses, PO Boxes, and Parcel Lockers.
Large Orders (Over 20kg)
For orders over 20kg, we use StarTrack freight. Shipping costs vary based on weight, size, and destination, so we'll provide a custom quote.
How it works:
- At checkout, select "Contact for Quote" (shows as $0.00 — this isn't free shipping)
- We'll email you a shipping quote within 1 business day
- Once you confirm and pay the shipping cost, we'll dispatch your order
For large or bulk orders, feel free to contact us before ordering and we'll work out the best shipping solution.
Free Pickup (Townsville)
Local? You're welcome to collect your order from our warehouse for free:
Dine-A-Chook Warehouse
16 Camuglia Street
Garbutt, QLD 4814
Select "Pickup" at checkout if you're in an eligible postcode. We'll email you when your order is ready to collect.
Pickup-Only Items
Some items are too heavy or bulky to ship cost-effectively. These are available for pickup only from our Townsville warehouse — including 20kg bags of feed and some bulk items. The product page will indicate if an item is pickup-only.
Shipping Insurance
We offer optional insurance at checkout to protect your order against loss or damage during transit.
If your insured parcel is lost or damaged: We'll lodge a claim with Australia Post and resend your order at no extra cost to you.
International Shipping
We ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and weight.
Delivery typically takes 12–20 business days, though many orders arrive sooner. All prices are in Australian dollars (AUD).
Customs & Import Duties: International orders may be subject to customs duties, taxes, or import fees charged by your country. These are your responsibility and aren't included in our prices.
Regular vs Express: What's the Difference?
Regular Post is our standard service — reliable and cost-effective for most orders. Delivery times are as listed above.
Express Post is faster, typically reducing delivery by 1–2 business days. It's a good choice if you need your order sooner.
Both options are transported by road from Townsville. Australia Post may use airfreight at their discretion for certain Express destinations, but we can't guarantee it.
Something Wrong With Your Delivery?
If your order arrives damaged, is missing items, or doesn't show up at all — let us know. We'll sort it out.
- Damaged in transit: Take photos and contact us within 7 days
- Missing items: Check your packing slip and let us know what's missing
- Lost parcel: If tracking shows no movement for 10+ days, get in touch
Questions About Shipping?
We're happy to help with quotes, delivery times, or any shipping questions.
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Four Chickens Pty Ltd • ABN 26 633 454 743 • Townsville, Queensland