We ship Australia-wide and internationally. Most orders are dispatched the next business day from our Townsville warehouse.
We ship Monday - Thursday. Every parcel is tracked.
Last updated: September 15th 2026
Free Standard Post on orders over $299
Automatically applied at checkout for Australian addresses, orders under 20kg
Australian Shipping Rates
All orders ship with Australia Post, tracked. Your rate depends on where the parcel is going, because that is how Australia Post charges us from Townsville. Enter your postcode at checkout and you will see your exact options before you pay.
| Where you are | Standard Post | Express Post |
|---|---|---|
| Queensland, ACT, Sydney, Newcastle, Wollongong, Melbourne, Geelong & surrounds | $17.95 | from $18.95 |
| Regional NSW & Victoria | $19.95 | from $25.95 |
| Adelaide, Perth, Hobart, Launceston, Devonport & Burnie areas | $24.95 | from $25.95 |
| Northern Territory, regional SA, WA & Tasmania, far west NSW | $29.95 | from $33.95 |
| Small items under 500g Anywhere in Australia |
$9.95 | from $13.95 |
| Orders over $299 Anywhere in Australia, under 20kg |
FREE | Express available at the rates above |
Express Post is priced by weight; the "from" price is for parcels up to 1kg. Very large cartons (over 10kg, for example two 3.4kg packs of mealworms in one box) are charged a higher Standard rate at checkout because Australia Post charges us for the space they take.
Loss & Damage Cover
At checkout you can add Loss & Damage Cover to Standard or Express Post for $5.
If a covered parcel is lost in transit or arrives damaged: we take it up with Australia Post and, once it is confirmed lost or damaged, send you a replacement at no extra cost.
Delivery Times
We ship from Townsville, QLD. Because we're in a regional area, delivery times may differ slightly from capital city businesses. These are estimates for Standard Post — Express is typically 1–2 days faster.
| Destination | Estimated Delivery |
|---|---|
| Queensland | 2–3 business days |
| New South Wales | 3–5 business days |
| Victoria | 5–7 business days |
| South Australia, Tasmania & ACT | 6–8 business days |
| Western Australia & Northern Territory | 8–12 business days |
| International | 12–20 business days |
Tracking Your Order
Once your order ships, you'll receive an email with your tracking number. You can track your parcel on our order tracking page.
We deliver to residential addresses, business addresses, PO Boxes and Parcel Lockers.
Authority to leave: unless you give us authority to leave, we never instruct Australia Post to leave a parcel unattended. Without it, the driver may card you and take the parcel to your local post office for collection, even if you were home at the time.
If you would like your parcel left in a safe place, tell us in the order comments at checkout and we will pass it on to Australia Post.
Large Orders (Over 20kg)
For orders over 20kg, we use StarTrack freight. Shipping costs vary based on weight, size, and destination, so we'll provide a custom quote.
How it works:
- At checkout, select "Contact for Quote" (shows as $0.00 — this isn't free shipping)
- We'll email you a shipping quote within 1 business day
- Once you confirm and pay the shipping cost, we'll dispatch your order
For large or bulk orders, feel free to contact us before ordering and we'll work out the best shipping solution.
Free Pickup (Townsville)
Local? You're welcome to collect your order from our warehouse for free:
Dine-A-Chook Warehouse
16 Camuglia Street
Garbutt, QLD 4814
Select "Pickup" at checkout if you're in an eligible postcode. We'll email you when your order is ready to collect.
Pickup-Only Items
Some items are too heavy or bulky to ship cost-effectively. These are available for pickup only from our Townsville warehouse — including 20kg bags of feed and some bulk items. The product page will indicate if an item is pickup-only.
International Shipping
We ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and weight.
Delivery typically takes 12–20 business days, though many orders arrive sooner. All prices are in Australian dollars (AUD).
Customs & Import Duties: International orders may be subject to customs duties, taxes, or import fees charged by your country. These are your responsibility and aren't included in our prices.
Standard vs Express: What's the Difference?
Standard Post is our everyday service — reliable and cost-effective for most orders. Delivery times are as listed above.
Express Post is faster, typically reducing delivery by 1–2 business days. It's a good choice if you need your order sooner.
Both are tracked and both travel by road from Townsville. Australia Post may use airfreight at its discretion for some Express destinations, but we can't promise it.
Something Wrong With Your Delivery?
If your order arrives damaged, is missing items, or doesn't show up at all — let us know. We'll sort it out.
- Damaged in transit: Take photos and contact us within 7 days
- Missing items: Check your packing slip and let us know what's missing
- Lost parcel: If tracking shows no movement for 10+ days, get in touch
Questions About Shipping?
We're happy to help with quotes, delivery times, or any shipping questions.
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Four Chickens Pty Ltd • ABN 26 633 454 743 • Townsville, Queensland