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Terms

1. GST -  Please note that all prices displayed on our website include GST within Australia. Customers located outside of Australia, please refer to number 3 for applicable information.

 2. SATISFACTION GUARANTEE - We want our customers to be happy and understand if they change their mind. In addition to the rights protected by Australian Consumer Law, we also offer a satisfaction guarantee.

We will accept returns for a refund or exchange (depending on circumstances) where the customer notifies Dine a Chook of their decision to return within 3 days of receiving the goods. Once approval is granted for the return, the customer is required to return the item via registered and insured post. Dine a Chook will not be held returns that are lost or damaged if not sent via registered and insured post.

On reciept of the item, we will refund the customer's payment for the goods only. Freight charges (neither there, nor back) will not be refunded. In some cases, Dine a Chook subsidises freight charges substantially. In these cases, the customer is required to forfeit the freight charge from the refund amount they will receive. In particular, we recommend that International and rural (outback) Australian customers, or those returning large items, check freight costs with us prior to making a return.

Please note that if we have sent the wrong item, an order is damaged or we are somehow at fault, the customer may not be required to pay for postage, or postage paid may be refunded. Please contact us as soon as possible after receiving an erroneous or damaged order, and before making any decisions, for advice on any particular situation.  

3. INTERNATIONAL ORDERS - International orders include all orders made by persons outside of Australia or to be shipped outside of Australia.

All prices on our website are quoted in Australian dollars and represent our current international prices. 

Credit card payments for international orders will generally only be accepted if the purchaser is enrolled in Verified by Visa or Mastercard Secure Code. Other payment options such as Bank Transfer and PayPal are available. International customers who need advice about payment or delivery, please contact us

Please note that some governments impose a customs levy or tax on international deliveries. We cannot advise customers about taxes or restrictions in their country and it is advisable for the customer to investigate these regulations prior to ordering. Dine a Chook is not responsible for the payment of any tax or levy imposed by a foreign government for the delivery of DIne a Chook orders. 

4. SECURITY - Customers who shop at www.dineachook.com.au will find our website is safe and secure. We have the appropriate SSL Certificate to provide extra protection to the consumer and the merchant.

5. DELIVERY POLICY - We use a range of shipping agents such as: Australia Post, Startrack Express and Australian Air Express. If goods arrive damaged, please contact us and we will happily discuss the return of the goods and delivery of a replacement.

Most orders are shipped at 11.30 am the next business day after receiving payment. However, service times for delivery may vary depending on customer location, the shipping agent used and the time of year. Estimated delivery times can be attained by contacting us

6. COPYRIGHT - All material and content of the Dine a Chook website, plus any advertisements hosted by third-parties, print media and communications made by Dine a Chook or its representatives, is subject to, and protected by, copyright law. Materials which are protected include, but are not limited to, ideas and other intellectual property, text, audio, audio-visual materials, graphics, other visual materials, and any other materials created by or for Dine a Chook. 

To the best of their knowledge, Dine a Chook has the right to reproduce this material for any purpose and in any form, altered or no, in perpetuity, throughout the world. No claim is made as to the exclusivity of the material.

Customers and website visitors may use the information and resources provided for personal purposes only. They may also share the material with others only by sharing on social platforms or linking to the material from another website, where proper attribution to Dine a Chook is given, the material is accessed from its original location and the material is not reproduced or modified from its original form.

This material is not to be copied, reproduced, distributed, modified or used by any other party, except under the circumstances outlined above, without prior consent from Dine a Chook. Unauthorised use of any and all materials, including trademarks and ideas, created and/or distributed by Dine a Chook, is prohibited by law. Unauthorised users may find themselves prosecuted in the court of law.

7. WEBSITE CONTENT - All information, ideas and representations communicated through the Dine a Chook website, plus any advertisements hosted by third-parties, print media and communications made by Dine a Chook or its representatives, are made in goodwill with the intention to be useful and truthful. All care has been taken to ensure that any information, ideas or representations are accurate, current and complete. However, Dine a Chook takes no responsibility for the interpretation or use of said materials, ideas, information or representations. Dine a Chook makes no claims about the suitability of the content provided to the user (including but not limited to information taken from other sources, such as links to websites and documents). It is the responsibility of the user to determine the applicability of said information to their own personal circumstances and to seek further information or advice from expert sources before making any decisions or taking any action. Dine a Chook makes no claims, and does not guarantee, the accuracy, reliability, currency, truth or any other aspect of the information, ideas and representations made in any communications. Dine a Chook materials are informative but not advisory in nature nor are they intended to be a replacement for expert opinions or advice. 

Dine a Chook, including its owners, employees and representatives, is not responsible for and excludes any and all liability (including negligence) for any loss, damage or expense (whether direct, indirect, special or consequential) resulting from:

  1. Any errors, omissions or inaccuracies contained in the information provided, nor any loss or damage resulting from them
  2. The use or function of information communicated, whether said information is accurate or no
  3. Technical difficulties, equipment malfunction, or any viruses, defects, errors, worms, malware, harmful or faulty code, either in the content, in attached files, electronic communications or faulty links, whether or not resulting from the negligence of Dine a Chook or its representatives
  4. Third-party interference with the website or with Dine a Chook communications
  5. Any actions or behaviours of website or communication users, whether based on information communicated by Dine a Chook or no

8. QUESTIONS - If you have any questions at all about our policies, terms and conditions or products, we would be more than happy to help. Please contact us!  

 

PRIVACY POLICY

When you place an order through our secure server, we store for a given period of time the name and personal contact details that you submit. This information will only be shared with a third-party:

  • Where necessary for the delivery of the order (name, address, contact number). 
  • If an order is believed or found to be fraudulent with regard to payment. In this case we may forward the details supplied to interested parties including, but not limited to, banks and the police.

If placing an order you may also be automatically subscribed to our mailing list. 

When you visit our web site, our web server automatically logs certain non-personally identifiable data about your visit. This data consists of the time of your visit, your domain name or IP address, the browser and the operating system you use, the pages you visit and any links you follow to or within our web site etc.

Information involved with our mailing list (email address, first name) will only be used for educating and informing about Dine a Chook products or services to the subscribed through email or online advertising. It will not be shared with any third party except those directly engaged to provide marketing services on Dine a Chook's behalf. Any data used to target users for Dine a Chook promotions is not personally identifiable and is matched with data already available to said third parties. More information about the use of your personal information if subscribed to our mailing list can be found in the terms and conditions below.


MAILING LIST/NEWSLETTER SUBSCRIBERS TERMS AND CONDITIONS

By subscribing to the Dine a Chook Newsletter (also referred to the Dine a Chook Mailing List), you agree to receive promotional emails from Dine a Chook and agree that you have read and understood these terms and conditions.

Your continued subscription to the Dine a Chook Newsletter and receipt of Dine a Chook emails indicates acceptance of these Terms and Conditions.

1. By subscribing to the Dine a Chook Newsletter, the user (also referred to as the subscriber) agrees to:

a. Provide a valid email address

b. Receive promotional emails from Dine a Chook on an ongoing basis for an indefinite period. Promotional emails include but are not limited to:

i. Chicken keeping information and tips

ii. Sales, special offers and invitation

iii. Product details and promotions 

iv. Company updates

v. Other informative communication

2. Personal information as provided by the user (first name & email address):

a. Is treated in compliance with the Dine a Chook Privacy Policy

b. Is stored securely

c. Will never be sold, resold, exchanged, traded or rented to other companies

d. Will never be given to or used by any third-party except those directly engaged to provide marketing services on Dine a Chook’s behalf

3. Dine a Chook agrees to use the personal information provided by the user solely for the purpose of marketing and informing about Dine a Chook to the subscribed through emails and online advertisements. Any data used to target users for Dine a Chook promotions is not personally identifiable and is matched with data already available to third parties, e.g. IP address.  This data is not available to third parties for their own use.

4. Should the user no longer wish to receive emails from Dine a Chook, they may unsubscribe at any time using the ‘Unsubscribe’ link included in all emails or by contacting Dine a Chook directly.

5. Dine a Chook reserves the right to cancel or suspend the subscription of any user at any time, without notice or explanation.

6. Dine a Chook reserves the right to change or amend these Terms and Conditions at any time, without notice, by posting new Terms and Conditions.

7. All content of the Dine a Chook Newsletter List and any/all intellectual, text, audio, visual and audio-visual material contained in emails and other marketing is subject to copyright laws. 

a. To their knowledge, Dine a Chook has the right to reproduce this material for marketing purposes in any form, in perpetuity, throughout the world.

b. Dine a Chook makes no promises to the subscriber about the exclusivity or accessibility of this content or materials, including any promotions or special offers.

c. Subscribers are given access to this material for personal purposes only. Subscribers agree that they will:

i. Use the material for personal purposes

ii. Share the material with others only by sharing the newsletter on social platforms or forwarding an email to a friend, where proper attribution to Dine a Chook is given and the newsletter/email is not modified from its original form. If material is being shared excessively (to be determined at Dine a Chook’s discretion) by an individual user, Dine a Chook reserves the right to cancel the user’s subscription and seek damages as applicable under copyright law.

iii. NOT copy, reproduce, distribute, modify or use any material produced and distributed by Dine a Chook without prior consent

d. Unauthorised use of any and all materials, including ideas and trademarks, created and/or distributed by Dine a Chook, is prohibited by law. 

8. All information, ideas and representations communicated to subscribers are made in goodwill with the intention to be useful and truthful. All care has been taken to ensure that any information, ideas or representations communicated to subscribers, in emails or any other materials created by Dine a Chook, are accurate, current and complete. However, the subscriber agrees that it is their responsibility to determine the applicability of said information to their own personal circumstances and to seek further information or advice from expert sources before making any decisions or taking any action. Dine a Chook makes no claims and does not guarantee the accuracy, reliability, currency, truth or any other aspect of the information, ideas and representations made in any communications. Dine a Chook materials are not advisory in nature nor are they intended to be a replacement for expert opinions or advice.

9. Dine a Chook, including its owners, employees and representatives, is not responsible for and excludes any and all liability (including negligence) for:

a. Any errors, omissions or inaccuracies contained in communications, nor any losses resulting from said errors, omissions or inaccuracies

b. Any loss, including financial, opportunity, injury, illness, damage or expense, resulting from subscription to the email list or use of the information communicated, whether direct, indirect, special or consequential

c. Any loss arising out of technical difficulties or equipment malfunction (whether or not under Dine a Chook’s control)

d. Any loss, damage or consequence, resulting directly or indirectly from any viruses, defects, errors, worms, malware, harmful or faulty code contained in the email, in attached files or in supplied links, whether or not resulting from the negligence of the sender

e. The content, access to and reliability of any third-party sites, regardless of whether they are linked to in the content of communications or website materials. Any links are provided for convenience and reference only and Dine a Chook makes no claims as to the reliability or accuracy of the sources. Links do not represent a recommendation or endorsement on the part of Dine a Chook. 

f. Any third-party interference, including with personal details

g. Any use or function of information provided 

h. Any actions or behaviours of subscribers, whether based on information communicated or as a result of being a member of the Mailing List or no, and consequent loss, damage or expense.

10. The Dine a Chook Mailing List and any content provided to users is created by Dine a Chook and its representatives. It is in no way sponsored or endorsed by third-party platforms or service providers. 

 

COMPETITION TERMS AND CONDITIONS

At times, Dine a Chook (Biggin Pty Ltd) may run competitions (promotions) in store (including through wholesalers of Dine a Chook products), on the Dine a Chook website and through third party platforms such as social media providers, including but not limited to Instagram and Facebook. These competitions may also be promoted through advertising in print media and on a number of platforms including but not limited to Google, Facebook, our websites and third-party websites. 

Any promotion run by Dine a Chook, online or offline, is offered subject to the terms and conditions outlined below, except where a difference is expressly stated in the competition details. Excluding legal requirements, Dine a Chook (including its owners, employees and representatives) is in no way responsible and excludes any liability, including negligence, for any loss or damage resulting from participation in, or winning of, these competitions.

1.    Unless otherwise specified, entrants:

a.    Must be over the age of 18
b.    Must be Australian residents residing in Australia at the time of the competition
c.    Must complete their entry in full by the deadline in order for their entry to be deemed valid
d.    Cannot be employed by, or be the immediate family member of a person employed by, Dine a Chook, a Dine a Chook wholesaler or any agents employed by Dine a Chook with regard to the competition
e.    Are responsible for any and all expenses incurred in entering the competition and will not be reimbursed whether or not they win
f.     Agree to release any third-party platforms, including but not limited to the social media providers listed above, from any and all claims, liabilities or responsibilities resulting from participation in any of these competitions or any of the prizes offered

 2.    Depending on the competition details, entrants may also be required to:

a.    Retain their proof of purchase in order to redeem any prize(s) won

 
3.    By entering the competition, entrants agree:

a.    That any details or information provided is true and correct
b.    That they meet entry requirements
c.    To abide by the competition rules
d.    To abide by any rules, guidelines or terms of use, relating to use of the platform and participation in any competition or similar, stipulated by third party platforms through which the competition may be promoted or taking place
e.    That they accept these terms and conditions in full and unconditionally
f.     To accept all judgements by Dine a Chook as final and incontestable
g.    To provide a written assignation of all rights to entry material to Dine a Chook if requested
h.    That all entry material:                                               

 i.     Is the sole work and property of the entrant

 ii.     Is cleared for use as outlined here

 iii.     Will not in any way violate or breach the terms of any other agreement to which the entrant may be a party

 iv.     Does not infringe or violate any copyright or other right

v.     Is not obscene, cruel, likely to cause offence, defamatory, tortious, knowingly inaccurate or untrue, illegal or otherwise unacceptable

vi.     Will not cause Dine a Chook to have to pay any sums to any person or entity as a result of the companies use of entry material in any form as outlined in these terms and conditions


i.     Any intellectual property contained in the entry is exclusively licenced to Dine a Chook in perpetuity 
j.     That Dine a Chook may use and/or licence third parties to use the entry in whole or in part (excluding any personal information or information protected by law) throughout the universe, in or on any media, whether currently in existence or developed in the future, for any purpose, including but not limited to advertising and commercial use, alone or together or as part of other information, content or material without being subject to royalties or restrictions of any kind
k.    That the entrant has received express permission from any person who features in the entry (through images containing a likeness or other identifying features, including description by name, title or another identifier) to be featured in the entry and for said entry to be used as outlined in this document. The entrant indemnifies Dine a Chook and their representatives for any breach of this warranty and for any breach of privacy legislation.
l.     That he/she has all necessary rights to provide the intellectual property (images, video, text, ideas etc) to Dine a Chook and places no limitations on the company’s right to use this intellectual property in whole or in part

4.    Where entries are comprised of written, video, photographic, audio or artistic material:

a.    They must be the original work of, and created solely by the entrant

b.    They must be used exclusively for entry in one Dine a Chook competition and cannot be used to enter another competition, physically or online, run by Dine a Chook or any other entity in Australia or internationally without the express consent of Dine a Chook.
c.    All entries, whether digital or physical, including copyright and regardless of whether the entry is published on the entrant’s own social media account, become the property of Dine a Chook, with the exception of any material protected by law and by the terms and conditions of third party platforms through which the competition is taking place.
d.    Once material is used to enter a Dine a Chook competition and becomes the property of Dine a Chook, it cannot be used or published in commercial or public form, including on another platform, in whole or in part, by the entrant or their agents, without the express consent of Dine a Chook. 


5.    The following entries will be deemed void. Entries which:

a.    Are early
b.    Are late
c.    Are incomplete
d.    Do not meet competition requirements
e.    Are based on proof of a purchase which did not take place during the competition dates
f.     Fail to comply with the terms of use for any third-party platform through which the competition is taking place or being promoted
g.    Contain any matter that the publication, sale or use of which (by the entrant or by Dine a Chook) would constitute a breach of law, copyright or other rights
h.    Are obscene, cruel, abusive, likely to cause offence or contain matter that is illegal
i.     Contain inaccurate or untrue information
j.     Are defamatory, tortious or otherwise unlawful
k.    Are otherwise unacceptable 


6.    At their discretion, Dine a Chook reserves the right to offer special conditions to the following:

a.    Newsletter subscribers
b.    Wholesale customers
c.    Overseas customers
d.    Facebook followers
e.    Facebook users who ‘like’ the Dine a Chook official Facebook page

7.    Dine a Chook reserves the right to change or amend the following without notice both before and during the competition:

a.    These terms and conditions
b.    The competition dates and deadlines
c.    Any competition conditions or restrictions

8.    Dine a Chook reserves the right to disqualify any entrants or entries where:

a.    Unlawful or improper conduct is suspected
b.    There has been a breach of competition terms and conditions 


9.    Dine a Chook reserves the right to cancel the competition at any time, with or without notice or explanation. 

10.  Except where otherwise stated, there is one prize to be awarded to one entrant at the end of the competition.

11.  All decisions made by Dine a Chook and their representatives are final and non-contestable. In entering the competition, the entrant agrees to abide by these decisions. 

12.  In the case of any dispute with regard to the administration of this competition, including rules, results and all other matters, the decision of Dine a Chook is final.

13.  With regard to judgement:

a.    In the case of prize draws:                                               

i.     All eligible, valid entries which are completed by the due date will enter the draw

ii.     Draws will be impartial

iii.     In the case where an “impartial chicken judge” is used, should the chicken select more than one entry, the entries selected will be re-presented to the chicken until a single winner is chosen

b.    In the case of competitions where winners are decided by the value of their entry:                                              

i.     Dine a Chook will state the quality on which entries will be judged, e.g. “best”, “funniest”, “cleverest”, “cutest” etc. Where more than one entry has equal value as per the competition requirements, entries may also be considered on their potential value for marketing.

ii.     All effort will be made to ensure judgements are fair and objective, however criteria and justification for the choice of winning entry(ies) will not be written or available to entrants. 

iii.     Under no circumstances will debate about entries be entered into by Dine a Chook or their representatives. Public debate will disqualify entrants from the present competition and all future competitions run by Dine a Chook.

iv.     All decisions made by Dine a Chook are final and non-contestable. 

 

14.  The competition winner:

a.    May be notified by email or on the social media platform through which the competition is taking place
b.    Has between 1 and 5 working days to claim their prize as specified in the competition details
c.    Forfeits their prize if they do not claim it as specified within the deadline, regardless of whether this failure is the result of something outside of the winner’s control, e.g. technical problems
d.    May be disqualified if they fail to show proof of purchase if required


15.  Should the prize be unclaimed, Dine a Chook reserves the right to select a new winner from the pool of entries or to award the prize to the “second place” entry.

16.  Should the winner be disqualified or deemed ineligible to receive the prize (see Terms and Conditions), Dine a Chook reserves the right to cancel the competition, select a new winner from the pool of entries or to award the prize to the “second place” entry.

17.  Prizes may be virtual (taking the form of discounts, free downloads, publicity or any other form Dine a Chook may select) or physical. 

18.  Dine a Chook accepts no responsibility and is no way liable for any injury, damage or loss occurring as a result of receiving or using any prize, physical or otherwise. 

19.  Dine a Chook takes no responsibility for the physical or implicit qualities of any prize, whether or not they meet user expectations.

20.  Should the prize be unavailable for any reason, an item with the same retail value will be substituted.

21.  Prizes are not exchangeable, transferable, extendable, redeemable for cash and cannot be put on hold or ‘paused’.

22.  In the case of physical prizes:

a.    Arrangements will be made to ship the prize to any valid Australian postal address.
b.    Dine a Chook will pay for postage using standard Australia Post. Expedited, international and courier services are not offered as part of a Dine a Chook prize and will not be paid for by Dine a Chook.
c.    Prizes will not be shipped overseas unless otherwise specified.
d.    Where the entry took place through a Dine a Chook wholesaler, the winner may be required to collect their prize from the store where the purchase/entry took place.


23.  Excluding obligations required by law, Dine a Chook (including its owners, employees and representatives) is not responsible for and excludes any and all liability (including negligence) for:

a.    Any loss, including financial, opportunity, injury, illness, damage or expense, resulting from participation in this competition, whether direct, indirect, special or consequential
b.    Any loss arising out of technical difficulties or equipment malfunction (whether or not under Dine a Chook’s control)
c.    Any third-party interference
d.    Any entry deemed void 
e.    Use or function of a prize
f.     Any actions or behaviours of entrants in the course of the competition, whether required by entry or no, and consequent loss, damage or expense.


24.  Dine a Chook reserves the right to reproduce names, photographs, material, comments and feedback provided by entrants in promotional material including but not limited to website, print media, social media and other online channels. 


25.  Any information that we collect about you is handled in a manner compliant with the Australian Privacy Principles under the Privacy Act. For more information please refer to the Dine a Chook Privacy Policy. 


26.  These competitions are organised by Dine a Chook and its representatives. They are in no way organised, sponsored, endorsed by or associated with service providers or third-party platforms including, but not limited to, Facebook, Instagram, Mailchimp and Google.